Momokai Help Center

Need something? The Momokai Team is here to help! Check out FAQs to find anything you might be wondering.


How do I track my order?

Order confirmation email is sent after the order is placed.

Tracking information is sent to your email after your order has processed for shipping. Orders typically take 1-2 business days to process for shipping.

If you did not receive a confirmation email or tracking email, please visit Shipping FAQ for more information.

How long does it take for my order to arrive?

All orders have a 1-2 business days processing time!

For U.S. Domestic orders, it takes around 1-7 business days after your order has been shipped.

Non U.S. orders, please check the Shipping FAQ for detailed tracking estimates.

Can I change or cancel my order?

As long as your order has not been shipped, you can change your order by contacting us here.

I have an issue with my keypad

If your Tap Trio is experiencing performance issues, please visit the Tap Trio Troubleshooting Guide.

If your Sim Pad 2/Nano is experiencing performance issues, please visit the Sim Pad 2/Nano Troubleshooting Guide.

Support Topics

Tap Trio Support

Questions about Tap Trio repairs, firmware updates, tech support, and more

Sim Pad 2/Nano Support

Questions about Sim Pad 2/Nano repairs, troubleshooting, and much more.


Tracking information, shipping rates, or shipping times


Payment information, taxes, or failed payment orders.


Promo codes, order status, or order tracking.


Return policy, warranty information, or exchanges

Contact us

Can't find the answer you're looking for? Send us a message!

We typically reply within 2 business days


Macro guides, tutorials, and more

With thousands of ways to use your new Tap Trio, visit Momokai University to see guides on how we and other community members set up our Tap Trio for gaming and productivity!