Momokai Help Center

Search our FAQs for answers to anything you might be wondering!

FAQ

How do I track my order?

Tracking information is sent to your email after your order has processed for shipping.

To learn more about order tracking, click here.

How long does it take for my order to arrive?

All orders have a 1-2 business days processing time!

For U.S. Domestic orders, it takes around 1-7 business days after your order has been shipped.

Non U.S. orders can range from 7-40 business days depending on country. Due to COVID-19 delivery times vary significantly because local postal service can be impacted by the pandemic.

Can I change or cancel my order?

As long as your order has not been shipped, you can change your order by contacting us here or a DM to our Discord!

Troubleshooting Guides

If your Tap Trio is experiencing performance issues, please visit the Tap Trio Troubleshooting Guide.

If your Sim Pad 2/Nano is experiencing performance issues, please visit the Sim Pad 2/Nano Troubleshooting Guide.

Support Topics

Product

Questions about keypads, troubleshooting, restocking date, or product sponsorships.

Shipping

Tracking information, shipping rates, or shipping times

Payment

Payment information, taxes, or failed payment orders.

Orders

Promo codes, order status, or order tracking.

Returns

Return policy, warranty information, or exchanges

Other Questions?

Contact us if you still have any questions that aren't answered here!