Shipping

Information about shipping fees, duties, and shipping times.

Please note: All orders have a order processing time of 2 business days that is included in the delivery estimates below. Please note that due to COVID-19, delivery times can be longer than expected. 

Orders are only shipped on Mondays to Fridays. Orders placed after 1 P.M. are processed for shipping the following day. 

Delivery Times and Costs

Continental United States, Alaska, Hawaii, and Puerto Rico

Shipping Services Shipping Costs Delivery Times Custom Information
USPS First Class

$4.50 on orders under $25

Free on orders over $25

(Please note your total order after any discounts must be $25 or over to be eligible for free shipping.)

5-7 business days
USPS Priority Mail

Auto-calculated at checkout depending on location and order.

1-5 business days

 

Guam and APO/FPO

Shipping Services Shipping Costs Delivery Times Custom Information
USPS First Class

$4.50 on orders under $25

Free on orders over $25

(Please note your total order after any discounts must be $25 or over to be eligible for free shipping.)

7-22 business days
USPS Priority Mail

Auto-calculated at checkout depending on location and order.

2-8 business days

 

Shipping Services Shipping Costs Delivery Times Custom Information
USPS First Class International

$12

11-22 business days Duty free
UPS/DHL Express services

Auto-calculated at checkout depending on location and order.

2-7 business days Duty free
Shipping Services Shipping Costs Delivery Times Custom Information
Global Post Standard

$16.17

25-35 business days Duty free
UPS/DHL Express services

Auto-calculated at checkout depending on location and order.

2-7 business days Duty free

*For shipping information on Romania and Italy, please refer to section Romania and Italy below

VAT is not included in the purchase price

Shipping Services Shipping Costs Delivery Times Custom Information
USPS First Class International

Auto-calculated at checkout depending on location and order.

11-30 business days Delivered Duties Unpaid (DDU)
UPS/DHL Express services

Auto-calculated at checkout depending on location and order.

2-7 business days Delivered Duties Unpaid (DDU)

Romania/Bulgaria

USPS First Class International is not available for Romania/Bulgaria due to unreliability of customs clearance by Poșta Română/BG Post.

VAT is not included in the purchase price

Shipping Services Shipping Costs Delivery Times Custom Information
UPS/DHL Express services

Auto-calculated at checkout depending on location and order.

2-7 business days Delivered Duties Unpaid (DDU)

 

Italy

Shipping Services Shipping Costs Delivery Times Custom Information
Global Post Standard

$16.17

25-35 business days Delivered Duties Unpaid (DDU)
UPS/DHL Express services

Auto-calculated at checkout depending on location and order.

2-7 business days Delivered Duties Unpaid (DDU)

Australia and New Zealand currently have strict COVID-19 restrictions that have caused major delays with non-express shipping services. For USPS First Class International, we contract multiple local couriers within Australia to circumvent state and territorial restrictions. Thus, shipping times is estimated to be around 30 business days. 

Shipping Services Shipping Costs Delivery Times Custom Information
Global Post Standard

$18.50

24-36 business days Delivered Duties Unpaid (DDU)
UPS/DHL Express services

Auto-calculated at checkout depending on location and order.

2-7 business days Delivered Duties Unpaid (DDU)
Shipping Services Shipping Costs Delivery Times Custom Information
Global Post Standard 

$16.17

25-35 Business days Delivered Duties Unpaid (DDU)
UPS/DHL Express services

Auto-calculated at checkout depending on location and order.

2-7 business days Delivered Duties Unpaid (DDU)

USPS First Class International is no longer available for South Africa due to unreliability of South African Post's last mile delivery service. Only UPS and DHL express options are available.

Shipping Services Shipping Costs Delivery Times Custom Information
UPS/DHL Express services

Auto-calculated at checkout depending on location and order.

2-7 business days Delivered Duties Unpaid (DDU)

These are countries we currently do not ship to due to geopolitical conflicts or high risk of fraud.

Afghanistan Brazil Laos Sierra Leone
Bhutan Brunei China Mongolia
Turkmenistan Guadeloupe Mayotte Central African Republic
Chad Liberia Libya Martinique
St. Pierre & Miquelon French Guiana Papua New Guinea Samoa
Timor-Leste South Sudan Ukraine Yemen
Sudan Russia

 

Shipping Services Shipping Costs Delivery Times Custom Information
USPS First Class International

Auto-calculated at checkout depending on location and order.

12-31 Business days Delivered Duties Unpaid (DDU)
UPS/DHL Express services

Auto-calculated at checkout depending on location and order.

2-7 business days Delivered Duties Unpaid (DDU)

FAQ

My tracking information has not been updated in a long time? Should I be concerned?

For non U.S. orders placed with USPS First Class International, it is normal for the tracking status to not update for a long time. Please use the following chart to see what the tracking status mean and how to get more information.

*Not applicable for U.S. orders, UPS/DHL, and GlobalPost shipping services.

USPS First Class International
 Status Meaning Solution

"Currently in transit" 

"Departed"

in the destination country

The package is handed off to your local postal service for final delivery to your address. Delivery times can vary depending on the local postal service. The USPS tracking page will not update with further status until the package is delivered. 

Please note: Due to COVID-19, many local postal services are experiencing heavy delays. 

To find out more information with your package, please look up the local postal service's tracking service and search up your tracking number. 

Otherwise, please call your local post office and provide them with your tracking number for more information. 

"Attempted Delivery Abroad"

"Attempted Delivery"

A delivery attempt was made but was unsuccessful because no resident was present at the time of delivery.

The best way to schedule another delivery is to call your local post office and provide them with your tracking number and you can schedule another delivery or pickup. 

 

 

If your package has already arrived at your country, you can track the final delivery by searching up the tracking number at your local postal service's tracking website.

Destination Country Tracking Website

Canada

Canada Post Tracking

*Some Canadian orders are shipped through GlobalPost. GlobalPost tracking can be located here.

Germany Deutsche Post Tracking
U.K. Royal Mail Tracking
France La Poste Tracking
Poland Poczta Polska Tracking

 

Shipping Services Shipping Costs Delivery Times Custom Information
USPS First Class International

Auto-calculated at checkout depending on location and order.

12-31 Business days Delivered Duties Unpaid (DDU)
UPS/DHL Express services

Auto-calculated at checkout depending on location and order.

2-7 business days Delivered Duties Unpaid (DDU)
Where is my tracking number?

A tracking number is sent to your email when your order has been processed and shipped. If you have not received a tracking number then your order has not been processed for shipping.

Why did my order take longer than the estimated time at checkout?

All orders have 1-2 business days processing time before it is shipped. This processing time is not included in the estimated delivery time and all orders will need the 1-2 business days processing time.

So if the order was placed for 1 day shipping, it will require 1-2 business days processing time and 1 day delivery time. For the economy shipping method, it will take 1-2 business days plus the 5-8 shipping time.

We do not offer refunds or reimbursements for shipping fees as we are still shipping the order with the upgraded service and issues with delivery are beyond our control.

 

Additionally, we only process shipping on Monday-Fridays since shipping couriers are only open on business days. If you placed an order on Friday night, it will be processed for shipping on the following Monday. We also do not process orders on U.S. nationally recognized holidays.

How do I get free shipping?

Free shipping is only available for U.S. orders over $25. Discount is automatically added in checkout.

I am from the EU, do I have to pay VAT?

Yes, after July 1st, 2021 our VAT exemption status has expired and VAT charges are billed to the customer. Our prices do not include VAT. Your local postal service should contact you to pay any VAT duties before final delivery. Shipping fees will not be refunded if a customer refused delivery for not paying VAT charges.

My tracking information shows delivered but I don't have the package. What should I do?

For U.S. orders, it is possible the tracking updates to "delivered" status but doesn't actually deliver until the following business day. This is due to an unsuccessful delivery attempt. Please allow 24 to 48 hours to deliver to you again.


For non U.S. orders, if your order was delivered to Los Angeles, it means it was returned back to us because of an address error. Please contact us if the tracking status shows that or "Returned back to sender".

If your tracking says delivered and it wasn't delivered to Los Angeles, it means it has attempted delivery but nobody was at the place of residence at the time of delivery. Please wait until the following business day for another delivery attempt. If no attempt was made, please contact your local post office to see if a parcel has been left for you. In certain cases, a parcel will be left with a local carrier's office if the recipient is not available for delivery for 30 days. In most cases, however, the parcel may be misdelivered to a neighbor or nearby address and just needs a little extra time to find its way into the right hands.

If you have not been able to locate the parcel, please submit a request so we can investigate further.

I don't want to wait for my order, can I request a refund?

If your order is on backorder and it has not been processed for shipping, you can contact us to cancel the order for a full refund.