Payment

Payment information, sales taxes, and forms of payment informations.

Payment FAQ

I have been charged twice, what do I do?

If you have been charged twice, please do not worry. It is likely an error occurred during the checkout process and a pending charge is showing in your bank account.

A pending charge is a charge that is authorized by the credit card issuer, but the final amount has not yet posted to your account.

When a Pending Transaction appears on your Card Account twice, it does not necessarily mean your Account will be billed twice. There is no need to worry -- the pending charges will be resolved and removed from your account within 3-5 business days. You do not need to take any action.

We do not have the ability to charge your payment method multiple times. You will need to contact your bank/Paypal if multiple charges show up for more than 5 business days.

I have a pending charge on my bank account but I did not receive an email confirmation, did my order go through?

A pending charge is a charge that is authorized by the credit card issuer, but the final amount has not yet posted to your account.

If the billing zip code does not match the one on your credit card, a pending charge will be applied to your card but the order might not have gone through.

If an error occurred during checkout and a pending charge is showing in your bank but you did not receive an email confirmation, it is likely the order did not go through.

There is no need to worry -- the pending charge will be resolved and removed from your account within 3-5 business days. You do not need to take any action.

Please contact us with your order email address if you would like our customer service representatives to check if your order has been confirmed.

Do I have to pay sales tax?

Be advised that as of June 21, 2018 a Supreme Court decision was made regarding online retailers and sales tax. Based on the category of goods and location delivered, Momokai may be required to collect the applicable local tax. Rates vary based on state, county or city, but the exact total seen at checkout. 

Countries outside of the United States will also incur taxes relative to your location.

I'm from the EU, do I have to pay VAT?

Yes, after July 1st, 2021 our VAT exemption status has expired and VAT charges are billed to the customer. Our prices do not include VAT. We are currently working on a solution to streamline the process for our EU customers.

What forms of payment do you accept?

We accept all major credit cards including Visa, MasterCard, American Express, and Discover.

We also accept PayPal and mobile users can use Apple Pay or Google Pay

Please note that all prices are shown in the United States Dollar (USD). International orders are subject to currency conversion at the time of purchase.

We do not accept personal checks, Paypal Credit, or money orders.

Get in touch

Have questions about your order, or a general enquiry?